Introduction

This Privacy Policy explains how RézOo (“RézOo”, “we”, “us”, or “our”) collects, uses, discloses, and protects personal information when you use our website, apps, and related services (the “Platform”).

RézOo is a local services marketplace based in Quebec. We are starting in Canada and the Platform can operate wherever businesses are willing to join. By using the Platform, you agree to this Privacy Policy. If you do not agree, please do not use the Platform.

Questions about privacy can be sent through our Contact page.

Information we collect

Depending on how you use RézOo, we may collect:

• Account details such as name, email address, password, phone number, language preference, and profile information.
• Booking and order details such as services booked, appointment times, location preferences, notes you provide, cancellation history, and related communications.
• Business account details such as store name, address, contact details, services, pricing, schedules, staff information you submit, payout settings, and billing information.
• Payment-related information processed by our payment provider (for example Stripe). We do not store full card numbers on RézOo servers.
• Loyalty, gift card, wallet, and promotional information associated with your account.
• Support messages and attachments you send to us.
• Technical and usage data such as IP address, device and browser type, approximate location derived from IP, pages viewed, referral source, and cookie or similar identifiers.

How we use information

We use personal information to:

• Provide, operate, and improve the Platform, including discovery, booking, payments, cancellations, loyalty, gift cards, and business tools.
• Create and manage accounts, authenticate users, and communicate about bookings, payments, security, and service changes.
• Show relevant local services and personalize parts of your experience.
• Process payments, refunds, payouts, and fees.
• Detect, prevent, and investigate fraud, abuse, security incidents, and violations of our terms.
• Comply with law, respond to lawful requests, and enforce our agreements.
• With your consent where required, measure traffic and improve RézOo using analytics cookies.

Legal bases and Quebec / Canadian privacy

We process personal information as needed to provide the Platform, perform contracts with you or businesses, pursue legitimate interests that do not override your rights (such as securing and improving the Platform), comply with legal obligations, and where required, based on your consent (for example certain analytics cookies or optional marketing).

If you are in Quebec, we handle personal information in line with applicable Quebec privacy law (including Law 25) and, where applicable, federal PIPEDA principles of accountability, limiting collection, and safeguarding information.

How we share information

We do not sell your personal information. We may share information with:

• Businesses you book with, so they can fulfill appointments and related services.
• Service providers who help us run RézOo (hosting, email delivery, payments, analytics when enabled, customer support tools), under confidentiality and use limits.
• Professional advisors or authorities when required by law or to protect rights, safety, and security.
• A successor organization if RézOo is involved in a merger, acquisition, or similar transaction, subject to continued protection of personal information.

Cookies and similar technologies

We use essential cookies and similar technologies to keep the Platform working (for example session and preference storage). With your consent, we may also use analytics cookies to understand traffic and improve RézOo.

You can choose “Essential only” or “Accept all” in our cookie banner. You can also control cookies through your browser settings. Blocking essential cookies may break sign-in or booking features.

Retention

We keep personal information only as long as needed for the purposes described above, including providing the Platform, resolving disputes, enforcing agreements, and meeting legal, tax, and accounting requirements. Retention periods vary by data type and context (for example account life, booking history, and billing records).

Security

We use administrative, technical, and organizational measures appropriate to the sensitivity of the information, including encrypted connections and access controls. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your choices and rights

Subject to applicable law, you may request access to, correction of, or deletion of personal information we hold about you, and you may withdraw consent where processing is based on consent. You can update many account details in your profile. To make a privacy request, use the Contact page.

You may opt out of non-essential analytics via the cookie banner. Marketing emails, if any, will include an unsubscribe option.

Children

RézOo is not directed at children under 14. We do not knowingly collect personal information from children under 14. If you believe we have collected such information, contact us and we will take appropriate steps.

International transfers

RézOo is based in Quebec and currently starting in Canada, while the Platform may serve users and businesses in other places as Partners join. Some service providers may process data in other countries. Where information is transferred outside Quebec or Canada, we take steps designed to provide a comparable level of protection as required by applicable law.

Changes

We may update this Privacy Policy from time to time. The “Last updated” date at the top of the page will change when we do. Continued use of the Platform after an update means you accept the revised policy, except where consent is required by law.

Contact

For privacy questions or requests, contact the RézOo team through the Contact page on the Platform.